PropelRoot answers emergency calls in under 10 seconds, instructs homeowners on water shutoff triage, pre-qualifies job urgency, and syncs dispatches directly into ServiceTitan 24/7.
Dials web form submissions and Google LSA leads in under 10 seconds before panic-stricken homeowners call the next plumber.
Calms the caller and provides exact instructions on shutting off the main water valve to prevent catastrophic damage while dispatching.
Pre-qualifies tank vs. tankless, unit age, gallon size, gas vs. electric, and schedules same-day replacement consultations.
Distinguishes isolated sink clogs from whole-house sewer line backups and dispatches hydro-jetting or camera inspection trucks.
Instantly creates customer records, tags emergency job urgency, and syncs call audio and transcripts into your field management CRM.
Triggers immediate SMS booking cards with technician name, arrival window, and diagnostic fee transparency so callers don't cancel.
Captures midnight burst pipe emergencies without waking up your office manager—routing priority dispatches to the on-call plumber.
Re-engages past unapproved whole-home repiping or water filtration quotes with automated SMS follow-up sequences.
Enforces calling hours (8 AM - 8 PM local) and instantly honors opt-out requests with zero manual intervention.
Sends an immediate conversational text within 5 seconds if a homeowner hangs up before reaching an agent: "We saw you called about a plumbing emergency—how can we help?"